Att Uverse Download Speed Is Slow but Upload Is Fine
In this article
- AT&T Net plans and prices
- Internet connection types AT&T offers
- AT&T Internet availability
- What to expect from your AT&T cyberspace nib
- Strong customer satisfaction numbers
- Summary and FAQs
Back in May 2021, AT&T CEO John Stankey declared the company would put greater focus on expanding its cobweb footprint. In fact, he went further and said AT&T would dwelling in on "the unmarried goal of offering the all-time stock-still-broadband service in the market."
At present, in 2022, AT&T has leaned into that goal past announcing new multi-gig plans in more 70 cities. The new speeds are available to just over 5 million customers correct at present with that number expected to grow throughout 2022.
So, where does that put AT&T now? If yous're living in 1 of the 21 states where it provides internet service and are eligible for one of the company'due south fiber plans, then you're in a perfect spot. AT&T's cobweb cyberspace offers a great connection at a terrific value. Even so, the bulk of customers within AT&T's service surface area aren't living in homes wired for fiber. Instead, AT&T connects those customers using either fixed wireless or a DSL hybrid service. In both cases, that means less value and much slower speeds than what you'll go with fiber.
Like
- No contracts required to receive the lowest available cost
- No data caps for any fiber plans
- Valuable perks and promotional offers
Don't Similar
- Much slower DSL plans are more prevalent than fiber options
- No manner to avoid additional monthly router fees if you're non a cobweb client
- Information caps enforced on all non-cobweb plans
In other words, recommending AT&T Internet really comes down to where you alive and what's bachelor at your address. If AT&T Fiber is an choice, then move it right to the superlative of your list. Merely if you're non serviceable for cobweb, store around to see if you can do amend than AT&T'due south fixed wireless or DSL solutions.
AT&T Internet plans and prices
AT&T offers several fiber internet plans, none of which come with contracts or data caps. The company tells CNET that three of those fiber plans -- Net 300, Internet 500 and Internet 1000 -- are available to just nether a third of customers in the visitor's footprint. The multi-gig plans are available to a smaller portion of that base, currently just over five million.
The rest of the plans utilize a DSL/fiber hybrid approach to service the balance of AT&T's customer base, though the addition of DSL infrastructure means that speeds are a lot slower.
Here's your full listing of options:
AT&T dwelling cyberspace plans
| Plan | Max speeds | Promo price (outset 12 months) | Regular monthly cost (after 12 months) | Equipment fee | Data Cap |
|---|---|---|---|---|---|
| AT&T Fixed Wireless | 25Mbps download, 1Mpbs upload | $70 | $70 | None | 350GB |
| AT&T Internet 10 | 10Mbps download, 1Mpbs upload | $55 | $lxx | None | 1TB |
| AT&T Net 18 | 18Mbps download, 1Mpbs upload | $55 | $70 | None | 1TB |
| AT&T Internet 25 | 25Mbps download, 2Mpbs upload | $55 | $70 | None | 1TB |
| AT&T Internet 50 | 50Mbps download, 10Mpbs upload | $55 | $70 | None | 1TB |
| AT&T Cyberspace 100 | 100Mbps download, 20Mpbs upload | $55 | $lxx | None | None |
| AT&T Cobweb - Internet 300 | 300Mbps download, 300Mpbs upload | $55 | $55 | None | None |
| AT&T Cobweb - Internet 500 | 500Mbps download, 500Mpbs upload | $65 | $65 | None | None |
| AT&T Cobweb - Internet yard | 940Mbps download, 880Mpbs upload | $80 | $eighty | None | None |
| AT&T Cobweb - Internet 2000 | 2Gbps download, 2Gbps upload | $110 | $110 | None | None |
| AT&T Fiber - Internet 5000 | 5Gbps download, 5Gbps upload | $180 | $180 | None | None |
For near of its serviceable areas, AT&T offers at least three of the to a higher place plans. In a few geographic locations, mainly rural or suburban areas, you may only have access to AT&T Net Basic (not shown in the table above), which features either a v-megabits-per-second plan or one offering 1.5 or 0.8Mbps. Bones is the correct word for it and perhaps that's too generous.
AT&T says that information technology's expanding its fiber network with a goal of covering 30 million customer locations by 2025.
Stephen Shankland/CNETHither are the internet connection types AT&T offers
There are a couple of potential outcomes when y'all seek to sign up for AT&T Internet. If you see whatever of the 300, 500 or gig speed tiers offered at your address, and then you have access to AT&T's cobweb internet service, which uses 100% fiber technology. Cobweb connections are symmetrical by design, which means that your upload speeds will exist just as fast every bit your downloads, dissimilar DSL, cable and other modes of internet. That's particularly useful for videoconferencing, transferring files (for those of the states working and schooling from home) and online gaming.
Outside of the cobweb plans, most of the rest of AT&T plans are DSL, a hybrid of fiber-optic and copper cable. This ways speeds are much slower than a pure fiber connexion, and you won't see upload speeds that are every bit high as your download speeds.
In addition to AT&T's fiber and DSL plans, the company offers a fixed-wireless option, which involves installing an antenna and wireless equipment within the home. Speeds won't get much college than 25Mbps with a connectedness like that -- it's intended by and large for homes that lack other options for getting online.
According to the near contempo written report from the Federal Communications Commission, AT&T Internet plans are 30% fiber, vii% fixed wireless and the rest are DSL. That said, the FCC's numbers are out of date (and the data comes with plenty of other flaws, too).
An AT&T spokesperson wouldn't disclose the most current breakdown of its service plans when we asked, but the company says that its cobweb footprint is larger than the FCC'southward year-old data suggests. As nosotros mentioned at the top of the folio, AT&T's CEO has doubled down on the visitor'due south commitment to fiber expansion.
AT&T dwelling house cyberspace is available in 21 states throughout the S, the West and the Midwest.
FCC/MapboxAT&T Internet availability
AT&T's internet service area covers 21 states across the country. The list includes Alabama, Arkansas, California, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Michigan, Missouri, Mississippi, Due north Carolina, Nevada, Ohio, Oklahoma, S Carolina, Tennessee, Texas and Wisconsin. Yous can dig deeper on the AT&T coverage map to uncover the specific cities included within each country.
What to expect from your AT&T Internet nib
For the nigh part, AT&T Net is straightforward. Just at that place are a few differences from other cyberspace service providers that are worth paying attention to.
You can now skip the equipment fee
Right upward through 2021, AT&T charged an actress $10 a month to use its AT&T Wi-Fi Gateway. It didn't affair if you had your own equipment, that fee was inescapable. At present, here in 2022, AT&T includes the equipment rental in your monthly fee. This is swell news for customers and a decent, fair motility by AT&T.
One-time fees
AT&T charges $99 for a full, in-dwelling house tech installation. For some addresses, at that place'due south no self-install choice (you have to go online to detect out if y'all "qualify" for the self-install kit). On the positive side, you'll frequently detect online promos where the $99 fee is waived (typically for the higher-speed plans), so go along your eyes peeled for offers like that. If none are bachelor, you could also endeavour asking them to waive information technology when you're calling to sign upwards.
If you're struggling to become a indicate in the far reaches of your home, AT&T volition sell you a Smart Wi-Fi Extender to pair with the gateway. Those will toll you $50 each.
No data caps -- at least non with most plans
This is where things get a footling squirrelly. For the virtually part, AT&T Internet plans don't come up with data caps. Customers get unlimited data with all fiber plans. That means you won't have to track your data usage for fearfulness of fees or throttling issues once y'all hit some arbitrary threshold. But in that location's still a decent chunk of AT&T's geographic footprint where fiber isn't yet available, and in some of those cases, in that location is a data allowance.
AT&T Internet plans from 0.8Mbps-75Mbps have a data cap of one terabyte (ane,000 gigabytes). If you lot go over that monthly limit, y'all'll incur a $10 charge for each additional 50GB of data that y'all use, up to a full of $100 a month. That's correct on par with other major providers who enforce a data cap, including Comcast Xfinity and Cox, but both offering caps that are a chip higher, at around 1.25TB (1,250GB). Cox also waives all of your overage charges the first month you break the cap. Merely don't wait a free pass similar that from AT&T.
If you call up you're likely to surpass AT&T'due south data allowance, you can upgrade your plan to include unlimited data for an additional $30 a month. Another selection is to choose a TV and cyberspace packet, which would permit you to get unlimited information at no extra charge -- though there's commonly a contract involved with any bundling of services.
1 last caveat -- the data allowance for AT&T Fixed Wireless Net is actually 350GB a month. While the $10 charge for each additional 50GB you use is the same every bit higher up, stock-still wireless customers can be billed upward to a total of $200 extra per month for overage fees. That'due south a recipe for sticker stupor, so you'll want to exist extra cautious with your data usage if you're a stock-still wireless subscriber.
Access to the AT&T Wi-Fi Hot Spot Network is free
AT&T'southward nationwide network of over 30,000 hotspots is free to all AT&T Cyberspace customers. This allows yous to exist connected when yous're abroad from home without using up your mobile data. Bank check out AT&T'southward mobile hotspot map to get a sense of where yous can find those available locations.
AT&T Net offers nice deals and promotions
AT&T likes to run curt-term promotions and deals throughout the year. Currently, one of the principal promos offered is a $200 AT&T Visa Reward Card for new fiber customers that order online.
If you opt for the company'due south fastest plans, Internet thou or above, AT&T volition throw in a free subscription to HBO Max. That's a decent value: HBO Max costs $15 a calendar month, so that's worth $180 a year. Too, many ISPs will cutting you off subsequently a year, but AT&T volition embrace the subscription for the life of your time as an internet customer.
AT&T Internet boasts strong client satisfaction numbers
AT&T crows that "you deserve the all-time," and the company points to its stellar showing in J.D. Ability's US Residential Internet access provider Satisfaction Study equally evidence that information technology's delivering. AT&T nabbed the top spot in the North Key and South regions in that report, with an boilerplate score of 738 on a one,000-bespeak calibration. Only Verizon (758) and Midcontinent (754) tin can point to a higher average in the survey, just they each merely competed in one region. AT&T locked horns with the contest in 3 areas.
AT&T Internet fared only as well with the American Customer Satisfaction Index, which releases a yearly customer satisfaction survey for internet providers. AT&T'due south 2021 score of 71/100 was tied with Verizon Fios for the top spot and well ahead of all other competitors and alee of the industry boilerplate of 65. AT&T also saw a spring of just over four% in its score from the previous twelvemonth, which was the biggest bound amid all providers from 2020 to 2021.
The ACSI also surveys customer satisfaction with each provider'south Wi-Fi equipment, and just like the overall score, AT&T saw a 4-point bump hither, too. With a score of 74 out of 100, AT&T'south equipment tied with Verizon for the top spot among all providers.
To sum it up
If AT&T Fiber is an option for your address, it's tough to find a better combination of service and affordability. The grab? AT&T's fiber plans aren't an option for approximately two-thirds of the company'due south coverage area. All other AT&T plans are fraught with problems non faced by fiber, from slower download speeds to data caps. Simply put, don't hesitate if you lot can hop on an AT&T Fiber programme, only inquiry your options if only lower speeds are offered in your area.
AT&T Net FAQs
Does AT&T Cyberspace Service require a contract?
No. While the promo toll on some plans expires afterward your first yr of service, you lot don't have to sign a term agreement to receive that price.
Is AT&T Internet fast?
The answer to this question always depends on which plans are available in your surface area. No thing the fastest plan that any provider might offer (say, the 3,000Mbps Gigabit Pro program from Xfinity), it'due south moot if information technology isn't available at your address. Then, for example, AT&T'southward new Internet 5000 plan is the fastest residential plan you can find from a national Internet access provider, simply it's not available to all AT&T areas. Currently, it covers but over v 1000000 households beyond seventy metro areas.
For a 3rd-party perspective on what'due south fast, the speed-testing website Ookla tracks ISPs based on its scoring organisation that looks at both download and upload speeds. Using the most contempo metrics taken during the third quarter of 2021, AT&T came in fifth place, behind Verizon, Cox, Xfinity and Spectrum (in that order).
Similarly, AT&T ranks in fifth place when you look at Ookla's Consistency Score -- a different mensurate showing how often providers deliver broadband speeds to customers. Surprisingly, it wasn't even that close, with AT&T Internet at 78.2% and the same iv providers ahead of them at either 83% or college.
Finally, call back that those scores take into business relationship all AT&T plans, non merely the speedy fiber options. So the slower numbers from AT&T'southward DSL and fixed wireless plans come into account here, too.
Does AT&T offer whatsoever low-cost internet options?
Yep. Admission from AT&T is an affordable option for eligible households inside the 21 states that AT&T services. At that place are two tiers available. The first features internet service up to 10Mbps for $v-$x a month. The newest tier features upwards to 100Mbps symmetrical speeds for $xxx a month.
Both plans are bachelor for limited-income households participating in the Supplemental Nutrition Assistance Program or getting Supplemental Security Income benefits. All households that qualify for the government's Affordable Connectivity Program will too qualify for Access from AT&T.
How tin can I abolish my AT&T Cyberspace?
Y'all tin can showtime the process by going to the AT&T Contact Us folio. You lot can cancel AT&T Internet at any fourth dimension without an early termination fee since no contracts are required for service. However, since yous get billed on a month-to-calendar month basis, you will not receive a refund or credit if you lot cancel before the end of your billing bicycle.
Also, pay attending to the small print of some of your promo offers. If you have an internet plan that gets you gratis HBO Max, for example, yous'll lose that access upon cancellation.
Lastly, if you desire to transfer your service, rather than cancel (for a pending move, for example), you can contact an AT&T moving specialist at 800-288-2020.
Source: https://www.cnet.com/home/internet/att-internet-review/
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